How are managed services purchased?
We have many different options and each set of services is customized to our clients direct needs. Our options range from full service level agreements where we handle every aspect of your IT, down to monitoring of your most basic networks.
What IT functions are delivered as managed services?
The remote monitoring and management of servers, desktops and mobile devices is the most common type of managed IT service. But virtually any IT related task can be handled as a managed service.
What is the ROI of managed services?
CompTIA, which performs an annual survey on managed services and SMBs, found about a third (28%) of SMBs now proactively seek higher ROI from managed services than what they can achieve with “do-it-yourself” IT.
Why Managed IT?
Keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. Yet, many organizations are overwhelmed by rapidly changing business demands and the ability to retain proper IT talent.
That’s what makes Omega’s managed IT services an attractive alternative to traditional in-house IT service delivery.
What are help desk services?
Help desk services are provided by a managed service provider’s (MSP) network operations center (NOC). As client issues are reported to the NOC, issues are assigned to the appropriate level of technician. Help desk Techs can not only track problems, trouble tickets, and changes, but also resolve them quickly.
Providing Technical Support
We strive to help our customers make the best use of software products and systems through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. We provide a single point of contact for users to gain assistance in troubleshooting and solve problems.
What can you expect in a help desk service provider?
The right help desk service provider will support your users to solve their issues. Users will have faster, more comprehensive support, all delivered at a lower cost than you could provide with in-house staff. You will better control your security risk across the network, including risks inherent in BYOD, by leveraging your access to security experts at your MSP. Users will experience better performance from systems that will increase efficiency across the organization.
Focus on Business Instead of User Issues
Help desk services can be beneficial to companies of all sizes. We understand how critical the efficient use of your IT systems is to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class IT support services. Even companies that have their own internal IT staff can use help desk services to outsource the support of solving end user issues, which are typically repetitive with a limited need for advanced technical expertise.
Backup vs. Business Continuity
Data protection solutions are essential for businesses of all sizes to implement, regardless of size, industry and geographic location. Thinking about data backup is a good first step. Business continuity is equally important to consider as it ensures your organization is able to get back up and running in a timely matter if disaster strikes.
What to Look for in a Business Continuity Solution
Here are some key things to look for when seeking a business continuity solution:
Hybrid cloud backup—A hybrid approach fixes the vulnerabilities that a cloud-only or local-only possess.
Superior Recovery time—Think in terms of business continuity rather than simply backup, and calculate how much downtime your business can endure and still survive as well as how much data you can afford to lose.
Image-based backup—Make sure that the backup solution takes images of all data and systems rather than simply copying the files
Access to all of the tools and capabilities to migrate data into the cloud and build comprehensive backup & restore solutions that are compatible with your IT environment. For on-premises and hybrid data environments, customers can work with us to find solutions that seamlessly integrate.
How much downtime can you afford?
Backup and disaster recovery have become fundamental elements of business and essential pieces of information management. Availability and integrity of information, or the lack thereof, can directly impact revenues and profits, as well as an organization’s reputation.
Omega’s managed IT service and support remove the burden of monitoring and managing your backup and disaster recovery infrastructure to give you increased reliability, reduced risk and more time to focus on your strategic business initiatives.
Because of the increasing need for securing your network from Hackers, Script-Kiddies, and disgruntled users, we can install a complete Network Security Infrastructure. Security is like a suit of Armor, all the parts make up a complete network body of protection. If one part is missing, like the helmet, then a blow to the head (denial of service attack) will kill the network.
WiFi is a key piece of a solid network infrastructure, if you have any dead-zones or problem areas we can certainly help. Sometimes it means adding another access point. Other times we need to change a channel or move a phone, microwave, wireless camera etc… There are many sources of WiFi interference. We have the tools and know-how to ensure your solution is always working at its best.
Your firewall is your first line of defense and is the most important to keep your networks secure. Our Professional Services team can select the proper firewall for your business needs, and manage and monitor the firewall, freeing up your resources and protecting you from advanced threats.
Virtual Private Networks
A virtual network (VPN) is a private communications network used by companies to communicate confidentially over a public network.
Secure, cost effective methods for users to access your organizational network. VPN connections are more cost-effective than dedicated private lines and enable remote networks to communicate with each other regardless of physical location.
We leverage many tools and strategies to optimize your network hardware and software resources, to provide the best network connectivity, communication, operations and management possible.
Utilizing things like Smart Switches and VLAN’s you can further optimize your network Topology to flow in the most efficient ways possible.
Hosted VoIP Phone Systems
Unity Dial is a cloud based VoIP phone system that provides powerful yet affordable enterprise-class voice and video communication capabilities for small and mid-sized businesses globally.
With a hosted IP PBX phone system, your staff can stay connected to your core communications system wherever they are, giving your organization the power of unity and the flexibility and freedom of mobility.
Whether a disaster strikes or the call volume gets too heavy, a cloud-based phone system allows you to have contingency plans in place that allow call forwarding and routing to keep things running smoothly.
Premise Based VoIP Systems
Want to own your VoIP Phone System ? If so, then a premise based VoIP Phone System is the answer to your needs. This can be deployed in a number of different ways. Our techs have the knowledge to ensure your solution is deployed in the most cost effective and efficient way possible.
There are many different parts to a new business phone system between choosing the right service provider, what types of phones you need, who needs a headset and so on. We would like to try and make this process smoother for you.