IT Help Desk

What is an IT Help Desk?

Let us provide you a U.S. based and staffed, customized Help Desk team using ITIL-based best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your staff focus on your business issues while we support your end-users. By leveraging Omega’s Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support.  Our goal is to help your team leverage technology to be more productive.

Benefits of an IT Help Desk

Employee Onboarding

Simplify new employee on boarding, training, and exit services

Vendor Mangement

Supplier / Partner Onboarding and Off-boarding to ensure smooth transitions


Ability to manage multiple devices at various locations connected to multiple clouds and carriers.

In some organizations, the help desk is integrated into other business processes such as:

  • Acquisition Integration
  • Data Access Management
  • Reporting and Metrics management
  • Business Continuity Management
  • Infrastructure/Service Monitoring

While most small businesses may not have the same size IT budget as larger enterprises, but the most common issue is the same. How to support your end users in an efficient and cost effective way. The IT Helpdesk comes in many different options and sizes . No matter what solution you chose, utilizing an IT help desk should be a priority for your organization.

Get Peace of Mind

Our goal is to make sure your end users have the tools and help they need to be efficient and productive.